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Eight participants from different countries, IBM Business Units and job roles took 45 minutes for the session.

• Most participants preferred the new search-centric design.
• Most participants preferred the new, modern design to the original design.
• All participants liked the new cognitive chat intercept experience.","absoluteBoundingBox":{"x":22467.0,"y":4737.7490234375,"width":335.0,"height":266.0},"isolatedAbsoluteRenderBounds":{"x":22467.40625,"y":4742.38916015625,"width":332.80078125,"height":260.15966796875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,249.351486206055]],"size":{"x":335.0,"y":266.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.113725490868092,"g":0.113725490868092,"b":0.113725490868092,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","layoutAlign":"STRETCH","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"I conducted usability tests on functionality and design of the app and making UX enhancements based on the feedback.
‍
Eight participants from different countries, IBM Business Units and job roles took 45 minutes for the session.

• Most participants preferred the new search-centric design.
• Most participants preferred the new, modern design to the original design.
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 I initiated a redesign of the old Help@IBM Mobile, and proposing the new design concept to stakeholders. Then I set objectives for the new Help@IBM Mobile: to design the app to provide the best of breed support experience on the mobile platform.","absoluteBoundingBox":{"x":20339.0,"y":2336.0,"width":800.0,"height":176.0},"isolatedAbsoluteRenderBounds":{"x":20339.46484375,"y":2341.0,"width":793.328125,"height":169.199951171875},"relativeTransform":[[1.0,0.0,0.0],[0.0,1.0,408.0]],"size":{"x":800.0,"y":176.0},"fills":[{"blendMode":"NORMAL","type":"SOLID","color":{"r":0.113725490868092,"g":0.113725490868092,"b":0.113725490868092,"a":1.0},"visible":true,"opacity":1.0}],"strokeAlign":"OUTSIDE","strokes":[],"effects":[],"accessibleHTMLTag":"AUTO","isDecorativeImage":false,"ariaAttributes":{},"interactions":[],"characterStyleOverrides":[],"characters":"My goal for Help@IBM Mobile was to provide a “search-centric” experience. I wanted to create a user interface that leverages iOS 12 capabilities with the latest design patterns from Apple’s human interface guidelines. Further, I wanted to make it easy for users to access alerts, outages, open tickets, and resolve various issues, including passwords, connectivity, mail, and telephony.
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